Please copy and paste this log in your next reply. Please click on the OK button to allow AdwCleaner reboot your computer.A log will be produced.
You will now be presented with an alert that states AdwCleaner needs to reboot your computer. Please read through this information and then press the OK button. When it is done it will display an alert that explains what PUPs (Potentially Unwanted Programs) and Adware are. AdwCleaner will now delete all detected adware from your computer. Please do so and then click on the OK button. To remove the files that were detected in the previous step, please click on the Clean button.ĪdwCleaner will now prompt you to save any open files or data as the program will need to reboot the computer. When the AdwCleaner program will open, click on the Scan button as shown below.ĪdwCleaner will now start to search for malicious files that may be installed on your computer. If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run.
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Please download AdwCleaner by Xplode onto your Desktop.īefore starting AdwCleaner, close all open programs and internet browsers, then double-click on the AdwCleaner icon. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. I prefer a CD because a storage device can get infected. If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. Absence of symptoms does not mean that everything is clear. Your security programs may give warnings for some of the tools I will ask you to use. It is important that you reply to this thread.
Please DO NOT run any other tools or scans while I am helping you.ĥ. If you don't know or understand something, please don't hesitate to ask.Ĥ. The fixes are specific to your problem and should only be used for this issue on this machine.ģ. This may or may not solve other issues you have with your machine.Ģ.
I will be working on your Malware issues. I will be helping you out with your particular problem on your computer.ġ. Hello and welcome to Computer Hope Forum.
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